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Complaint Handling

Tagged with GDPR HELP, GDPR ADVICE, DATA BREACH, GDPR
by Adam Brogden
in Blog

25-Feb-2019 13:56

The GDPR regulations define the rights of the individual regarding their data. The right to transparency, rectification, access, deletion etc... but don't actually tell companies how to ensure these rights can be protected by the organisation and how to deal with requests such as SARs and complaints.

Here at Optindigo, we have provided sets of documents to help you understand your responsibilities and to give you processes you can use to ensure you meet your obligations and respond accordingly. We have also provided flowcharts and example forms and letters to help with the practical aspects. These help but rely on you managing the process effectively and keeping track of everything manually.

To help improve things still further we have just launched a set of automated tools to help you through these complicated processes. The SAR manager, Breach Manager, and Complaint Manager effectively embed these processes into online tools that remind you what you need to do, track all stages of responses, and record all interactions within the company and with the individual involved. These tools are designed to keep you safe and most importantly provide an audit trail of activities should you need to report to the ICO and prove that you took all reasonable steps to progress the GDPR request. Don’t risk an ICO fine and enforcement action!

Take a look at these tools now. They are free and easy to use. Call us if you need help!