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How Many GDPR Complaints Have Been Made?

Tagged with GDPR HELP, GDPR ADVICE, GDPR, OPTINDIGO
by Adam Brogden
in Blog

12-Dec-2019 11:29

Looking at the ICO Q2 report it looks like the ICO has received almost 3000 complaints. The figures are a little confusing, so feel free to take a look yourself. The most common problem is sending [posting/faxing] data to the wrong people followed closely by sending an email to the wrong people. This makes around 30 complaints per day.

I suspect that the actual number of times emails are sent illegally is much higher. When we train people we stress the importance of taking care with emails, post, and social media. We all use these tools and mistakes are easy to make. Sending emails to CC rather than BCC or simply sending to the wrong address is so easy to do and represents a potentially serious breach. Your best defence is to not do it! Train your staff, put appropriate controls in place and make sure you take action if you make a mistake. More times than not a big apology will save the day. Be extra nice if anyone complains and hope they are not called Mr Victor Meldrew!

Good luck all.